Last Updated: 2nd November 2026
At INTEKENT, we take immense pride in the quality of our premium streetwear. Because every item is custom-printed specifically for you upon order, our return policy differs slightly from traditional retail stores. Please read our policy below carefully before making a purchase.
- General Return Policy (Custom-Made Items)
Due to the custom nature of our Print-on-Demand products, we do not accept returns or offer refunds for change of mind, buyer’s remorse, or incorrect sizing ordered by the customer.
We highly recommend reviewing our size charts carefully before placing your order to ensure the perfect fit. If you order the wrong size, you are welcome to place a new order for the correct size at the current retail price. - What We DO Cover
We stand behind our quality. We will gladly offer a free replacement or a full refund if your order arrives with any of the following issues:
Manufacturing Defects: The item has a flaw in the fabric or stitching (e.g., a hole, a broken zipper).
Printing Errors: The design is misprinted, severely faded, peeling, or significantly different from the product mockup shown on our website.
Wrong Item Received: You received a completely different product or design than what you ordered.
Lost in Transit: Your package was marked as delivered by the carrier but never arrived, or was lost during shipping. (Note: Please allow 48 hours past the estimated delivery date before reporting a lost package). - What We DO NOT Cover
We cannot offer replacements or refunds for issues caused by normal wear and tear, or issues outside of our control, including:
Slight color variations between the digital mockup and the final printed product (due to different monitor settings and printing techniques).
Minor misalignments of the print (up to 0.75 inches / 2 cm is considered industry standard and acceptable).
Damage caused by improper washing or care of the garment. - How to Claim a Refund or Replacement
If you receive a defective, damaged, or incorrect item, please follow these steps within 14 days of receiving your order:
Take Photos: Take clear, well-lit photos of the defective product. If the packaging was damaged, please include a photo of the packaging as well.
Email Us: Send an email to support@intekent.com with the subject line: “Order Issue: [Your Order Number]”.
Include Details: In the email, please include your Order Number, a brief description of the issue, and attach the photos.
Once our team reviews your claim (usually within 24-48 hours), we will either ship a free replacement to you immediately or issue a full refund to your original payment method, depending on your preference. - Contact Us
If you have any questions about this Refund & Return Policy, or if you need assistance with an order, please don’t hesitate to reach out:
Email: support@intekent.com
Contact Form: [Link to your Contact Us page]