Last Updated: 2nd November 2026
At INTEKENT, we are committed to delivering premium streetwear essentials directly to your door. Because our products are custom-printed on demand, please review our shipping guidelines below to understand how your order is processed and delivered.
- Order Processing Time
All orders are custom-made specifically for you. Once you place an order, it is sent to our printing facility to be produced, quality-checked, and packaged.
Production Time: Please allow 2 to 7 business days for us to print and prepare your order for shipment.
Note: During high-volume drop periods or holidays, processing times may be slightly extended. We will notify you via email if there are any significant delays. - Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer the following estimated delivery windows (Note: These are estimates and not guarantees):
Local Shipping (Kenya):
Processing: 2 – 7 business days
Shipping: 3 – 7 business days
Total Estimated Delivery: 5 – 14 business days
International Shipping (Rest of World):
Processing: 2 – 7 business days
Shipping: 10 – 20 business days
Total Estimated Delivery: 12 – 27 business days
If your delivery takes significantly longer than the estimated time frame, please contact our support team at support@intekent.com. - Shipment Confirmation & Order Tracking
Once your order has been printed and handed over to our shipping carrier, you will receive a Shipment Confirmation email. This email will contain your unique tracking number(s), which will be active within 24-48 hours. You can use this number to track the status of your delivery. - Customs, Duties, and Taxes
INTEKENT is not responsible for any customs duties, import taxes, or fees applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
For our Kenyan customers: Local orders are generally not subject to unexpected import duties.
For International customers: Please check your local customs regulations before placing an order. - Damages and Lost Packages
INTEKENT is not liable for any products damaged or lost during shipping. However, we stand by our quality.
If your package is lost in transit: Please contact us at support@intekent.com with your order number, and we will investigate with the carrier and arrange a replacement.
If your item arrives damaged: Please take a clear photo of the damaged product and the packaging, and email it to support@intekent.com within 14 days of delivery. We will gladly send you a replacement at no extra cost. - Incorrect Shipping Addresses
Please double-check your shipping address at checkout. INTEKENT is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of re-shipping. - Contact Us
If you have any questions about your order’s shipping status or this policy, please reach out to us:
Email: support@intekent.com
Contact Form: [Link to your Contact Us page]